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Important Notice

Privacy Policy

Privacy Policy

WeLend - Privacy Policy and Personal Information Collection Statement

This Privacy Policy sets out the commitment by Welend Limited (referred to as “WeLend” or “we” or "us") in protecting the privacy of individuals who provide information about themselves to us. WeLend is part of a group of companies under Welab Holdings Limited (“WeLab Group”), which refers to WeLend and its parent company Welab Bank Limited,  holding companies, subsidiaries, representative offices and affiliates, wherever situated. Affiliates include branches, subsidiaries, representative offices and affiliates of WeLend’s holding companies, wherever situated.

In this Privacy Policy, the term “data subjects”, “you” or “your” means any person who has provided or will provide personal data to us. This may include, without limitation, the following or any of them:

  • applicants for and users of our loan facilities and other services, provided by us and/or any member of the WeLab Group;
  • persons giving or proposing to give security or guarantees for obligations owed to us;
  • persons linked to a customer or applicant that is not an individual, including the beneficial owners and officers of that customer or applicant, or in the case of a trust, including the trustees, settlors, protectors and beneficiaries of the trust;
  • other persons who are relevant to a customer’s relationship with us;
  • users of WeLend Chatbot; and
  • our employees.

The contents of this Privacy Policy shall apply to all data subjects and, if you are our customer or an applicant for loan facilities or other services, form part of the terms and conditions of the loan agreement and such other agreement that WeLend may specify from time to time. In the event of any inconsistency or discrepancy between this Privacy Policy and the relevant agreement, this Privacy Policy shall prevail insofar as it relates to the protection of the data subject’s personal data.

The information, material and content provided here may be changed at any time without notice, and consequently this Privacy Policy may change at any time in the future. You agree to review WeLend’s website regularly and your continued access to or use of such website, WeLend products and services will mean that you agree to any changes.

 

Our Privacy Principles

WeLend values your trust. WeLend is committed to the full implementation and compliance with the six data protection principles and the requirements of the Personal Data (Privacy) Ordinance (Cap. 486, Laws of Hong Kong) (the “Ordinance”). This Privacy Policy is intended to assist you in understanding WeLend’s privacy policies and practices in relation to your personal data.

To preserve the confidentiality of all personal data provided to us, we maintain the following principles:

  • We will only collect information that we believe to be relevant and required to understand your financial needs and to conduct our business for the purposes set out in the relevant Personal Information Collection Statement (each, the "PICS").
  • We use your information to provide you with better customer services and products.
  • We may pass your information to other WeLab Group companies or agents, as permitted by law.
  • We will not disclose your information to any external organisation unless we have your consent or are required by law or have previously informed you.
  • We may be required from time to time to disclose your information to governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.
  • We aim to keep your information up-to-date and retain your information only for such periods as necessary.
  • We maintain strict security systems designed to prevent unauthorised access to your information by anyone, including our staff.
  • All WeLab Group companies, all our staff and all third parties with permitted access to your information are specifically required to observe our confidentiality obligations.

By maintaining our commitment to these principles, we will ensure that we respect the inherent trust that you place in us.

IMPORTANT: By accessing WeLend’s website and any of its pages or continuing your relationship with WeLend, you are agreeing to the terms set out below. Thank you for choosing us.

 

Collection of Personal Data

Personal data means any information relating to a living individual from which the identity of the individual can be ascertained, directly or indirectly. We may collect the following data relating to you, which may be personal data from time to time, including but not limited to:

  • name;
  • age;
  • gender;
  • phone number;
  • email address;
  • identity card number or passport number;
  • nationality or residency status;
  • birth date;
  • personal financial status, intention or goals (including need for loans);
  • income or assets information;
  • education level;
  • employment information
  • residential and correspondence address;
  • bank account or stored value facility account details;
  • social media content and related information;
  • preferences related to any products or services;
  • communications between you and WeLend;
  • data regarding your visits to and use of WeLend website and WeLend Chatbot; and
  • location data.

In addition, when you use WeLend's website or services, we may automatically collect certain data which may, when combined with other information about you, be personal data, including but not limited to:

  • attributes of the equipment or device you are using, such as the operating system, hardware version, device settings, software and device identifiers;
  • device locations, including specific geographic locations identified through GPS, Bluetooth or WiFi signals or other means;
  • connection information such as the name of your mobile operator, ISP or other service provider, browser type and IP address;
  • biometric data such as facial image, fingerprint, finger vein;
  • the website from which you have reached WeLend's website;
  • the WeLend website pages viewed;
  • details of the products and services on the WeLend website that you look at, and information, tools and content available on WeLend's website that you use; and
  • links from WeLend's website that you click on.

At your request or with your consent, WeLend may additionally receive information about you from any member of the WeLab Group (other than WeLend), business partners, co-branding partners or from credit reference agencies. WeLend may obtain information about you from the public domain. Data may also be combined with other data available to any other member of the WeLab Group.

We may use the personal data collected for the purposes set out in the PICS. The use and disclosure of personal data and your right to access and correct your personal data held by WeLend are also set out in the PICS.

If you disclose any third party’s personal data (e.g. family members or representatives, etc.) to us at any time, whether that is through a personal loan or a loan to a small/medium enterprise, you undertake that you have obtained the third party’s prior consent to do so and such third party has agreed to allow us to use and disclose their personal data in accordance with this PICS.

 

Use of Cookies

Cookies are small data files which are placed on a data subject’s device when the data subject visits WeLend’s website, interacts with WeLend's Chatbot or clicks on WeLend’s online advertisements. Cookies or similar technologies are used for the following purposes:

  1. performing aggregated (and therefore anonymous) statistical analysis of your on-site behaviour such as the number of visits to our site, page views, and length of time spent on each page;
  2. providing an enhanced user experience, remembering your preference within our website, and enabling easy navigation between the public section and member owner section of our website; and
  3. promoting personalized products using your visited pages, and the website links you have followed to:
    1. make WeLend’s website more relevant to your interests;
    2. provide online advertisements or offers on WeLend’s website or third-party websites which are most likely to interest you; and
    3. evaluate the effectiveness of WeLend’s online marketing and advertising programs.

These cookies may be placed on a data subject’s device by WeLend or by third parties on WeLend’s behalf (for example, advertising networks and providers of external services like web traffic analysis services). Information recorded through the use of cookies by third parties are aggregated and then shared with WeLend as anonymous aggregated research data. No personal contact information about data subjects is collected or shared by third parties with WeLend as a result of the use of cookies.

Most web browsers are initially set up to accept cookies. Should you wish not to be tracked by this kind of technology, you can choose to ‘not accept’ cookies by changing the settings on your web browser. However, if you block all cookies, including strictly necessary cookies, you may not be able to use the WeLend website or WeLend Chatbot properly.

 

Retention of Personal Data

We will take practicable steps to ensure that your personal data is not kept longer than necessary and we will comply with all statutory and regulatory requirements in Hong Kong concerning the personal data that we will collect, hold, process and use.

 

Security Measures

We provide and maintain stringent security measures to protect WeLend’s systems, and the information and personal data retained therein, including:

  • use of One-Time Password (OTP) to authenticate the identity of users and customers;
  • use of firewalls and network segregation to protect unauthorized access;
  • use of encryption to keep each data subject’s personal data private at rest and in transit;
  • regular review of our information collection, use, storage and processing practices;
  • restriction of access to personal data to relevant employees on a “need-to-know” basis; and
  • training to employees on the proper handling of personal data.

While the internet is not an inherently secure environment for communications, we continuously review and apply industry best practices to protect and secure this channel throughout our systems. The level of security on your personal device and the general measures you take in handling your own digital data are equally important. In most cases, an imprudent transmission and handling of sensitive data such as confidential documents, password, personal identifiers etc. would facilitate unauthorized access resulting in a data breach. Hence, we remind you to be cautious when using WeLend’s website and handling your own sensitive documents and data.

 

Updated as of June 2024

Remark


# The customer must fulfil specific credit requirements to be eligible. Actual time may vary depending on each individual case.

*The loan will be transferred via Faster Payment System (FPS) after the loan is approved and the loan agreement is signed. Actual transfer time is subject to each individual bank's transfer service hours.

^Terms and conditions are applied to cash rebate.

## This suggestion is developed based on information provided by customers. WELEND LIMITED shall not be obliged to any responsibility in case of wrong, incorrect, incomplete or invalid information.

**The financial healthiness score is independently developed by WELEND LIMITED using demographic data collected from customers in accordance with WELEND LIMITED's Privacy Policy and Personal Information Collection Statement.

In the event of any inconsistencies between the English and Chinese version of the Terms and Conditions, the English version shall prevail.
Loan Calculator
HK$
Months
6
Months
Monthly Repayment
HK$
838
~
HK$
894
Remark
1. Loan amount should fall within $5,000 and $1,500,000.
2. Monthly repayment is calculated using an effective rate of 1.88% - 25.00% and is for reference only.
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